Plinko Privacy Policy — How We Protect Your Data

1. Who We Are

Plinko is an online betting and casino platform designed specifically for players in Pakistan. We operate the website at plinko.bz and the associated mobile application available for download. For the purposes of this Privacy Policy, "Plinko", "we", "us" and "our" refers to the platform operator responsible for the personal data of registered users.

We are the data controller in respect of the personal information you provide when registering and using this platform. This means we determine the purposes for which your data is processed and how it is handled, stored and protected.

If you have any questions about how your personal data is handled, or want to exercise any of your rights as described in this policy, you can contact our support team at any time using the details provided in Section 13.

2. Data We Collect

When you register and use Plinko, we collect the following categories of personal data:

2.1 Registration & Identity Data

• Full name as it appears on your identity documents
• Date of birth (to verify you are 18 or above)
• Email address
• Mobile phone number
• Residential address in Pakistan
• National Identity Card (CNIC) number where verification is required

2.2 Account & Transaction Data

• Your Plinko account username and encrypted password
• PKR balance and transaction history — deposits, withdrawals, bets placed and winnings
• Bonus history and wagering activity
• Payment method identifiers (e.g. the mobile number associated with your JazzCash or Easypaisa account)

2.3 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited, games played, betting markets accessed and session duration
• Login timestamps and session activity logs

2.4 Communications Data

• Records of your correspondence with our support team
• Feedback, complaints or enquiries submitted through any channel

3. How We Collect Your Data

Plinko collects your personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or contacting our support team.
• Automated collection: Technical data gathered automatically when you access the platform — including IP address, device identifiers and session activity — via server logs and analytics tools.
• Cookies and similar technologies: Data collected through cookies placed on your browser or device when you visit plinko.bz or use the Plinko app. See Section 8 for full details.
• Third-party payment providers: Confirmation and reference data received from payment processors such as JazzCash, Easypaisa, Raast and bank transfer gateways when you make a deposit or withdrawal.
• Identity verification providers: Where we use a third-party service to verify your CNIC or confirm your age, we may receive confirmation data from that provider.

4. Why We Use Your Data

Plinko uses your personal data for the following purposes, each grounded in a legitimate basis:

We will never use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your explicit consent.

5. Payment Data & PKR Transactions

When you make a deposit or request a withdrawal on Plinko, your transaction is processed through a secure payment gateway. The payment methods we support for Pakistan players include JazzCash, Easypaisa, Raast, standard bank transfer and debit cards issued by Pakistani banks.

5.1 What Payment Data We Hold

Plinko retains the following payment-related information:

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer)
• The mobile number or account identifier associated with the payment method — but not full account credentials
• Transaction reference numbers and timestamps
• PKR amounts deposited, withdrawn or transferred

We do not store your full debit card number, CVV, bank account password or full mobile wallet PIN on our servers. These are handled exclusively by the relevant payment processor under their own security framework.

5.2 Anti-Money Laundering Checks

As part of responsible platform operations, Plinko may conduct checks on large or unusual transactions. This may involve reviewing your transaction history and, where necessary, requesting additional documentation. This is done to protect the integrity of the platform and all players using it.

6. Sharing Your Personal Data

Plinko does not sell or rent your personal data to third parties. We share your data only in the following limited and specific circumstances:

• Payment processors: When you make a deposit or withdrawal, the necessary transaction details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, your bank) to complete the transaction.
• Identity verification providers: Where we use a third-party service to verify your identity or age, the relevant data is shared with that provider solely for the purpose of completing the check.
• Technology and hosting partners: Our platform runs on third-party cloud infrastructure. These partners process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Analytics providers: We use aggregated, anonymised usage data with analytics tools to understand platform performance. No personally identifiable information is shared in this context.
• Legal and regulatory requirements: We may be required to disclose personal data to relevant authorities where we are legally compelled to do so — for example, in response to a valid court order or in the course of a fraud investigation.

7. Data Retention

We retain your personal data for as long as your Plinko account is active and for a defined period after account closure. The retention periods below reflect both operational needs and our obligations to maintain financial records:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after closure.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Support correspondence: Retained for three years from the date of the interaction.
• Technical and usage logs: Retained for up to twelve months, after which they are anonymised or deleted.
• Cookie and analytics data: Retained in accordance with each cookie's individual lifespan as described in Section 8.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Cookies & Tracking Technologies

Plinko uses cookies and similar technologies to make the platform work properly and to help us understand how it is being used. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

8.1 Essential Cookies

These cookies are required for the platform to function. They keep you logged in during your session, remember your language and currency preferences, and ensure that security features work correctly. Without these cookies, you would not be able to use your Plinko account.

8.2 Analytics Cookies

We use analytics tools to understand how players navigate the platform — which pages are most visited, where players spend the most time, and where they encounter difficulties. This data is used in aggregate and does not identify individual players by name. It helps us improve the Plinko experience for all Pakistan users.

8.3 Preference Cookies

These cookies remember choices you have made — such as your preferred deposit method or your last-played game — so you do not have to re-select them every time you log in.

8.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please be aware that disabling essential cookies will affect the functionality of the Plinko platform and may prevent you from accessing your account or completing transactions.

9. Security Measures

Protecting your personal data and financial information is a core operational priority for Plinko. We have implemented the following security measures across the platform:

• TLS encryption: All data transmitted between your device and our servers — including login credentials, PKR transactions and personal details — is encrypted using Transport Layer Security (TLS).
• Encrypted data storage: Sensitive data held in our databases is encrypted at rest. Passwords are stored as salted cryptographic hashes and cannot be read even by Plinko staff.
• Access controls: Access to personal data within our organisation is strictly limited to those who need it to perform their role. All staff with access to personal data are subject to confidentiality obligations.
• Session security: Automatic session timeouts are in place to reduce the risk of unauthorised access if you leave your device unattended while logged in.
• Fraud detection: Automated systems monitor for unusual account activity, including suspicious login attempts, irregular betting patterns and payment anomalies.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your Plinko login credentials confidential and for using a strong, unique password for your account.

10. Your Rights Over Your Data

As a Plinko user, you have the following rights regarding the personal data we hold about you. You can exercise any of these rights by contacting our support team using the details in Section 13:

• Right of access: You can request a copy of the personal data Plinko holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to deletion: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations to retain it.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your personal data — for example, while a correction is being verified.
• Right to data portability: Where technically feasible, you can request a copy of your account and transaction data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time. This does not affect processing carried out prior to withdrawal.
• Right to object: You can object to our processing of your data where we rely on legitimate interests as the legal basis, unless we can demonstrate compelling grounds that override your interests.

11. Children's Privacy

Plinko is an adult platform strictly intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation of age, and identity verification checks are carried out where necessary to enforce this requirement.

If you believe that a minor has accessed or registered an account on Plinko, please contact our support team immediately. Any account found to belong to a person under 18 will be closed without delay and all associated funds will be handled in accordance with our Terms and Conditions and Responsible Gaming policy.

Parents and guardians are encouraged to make use of parental control tools available on devices to prevent minors from accessing online betting and casino platforms. Plinko supports all efforts to keep this platform exclusively in the hands of adults who can engage with it responsibly.

12. Updates to This Privacy Policy

Plinko may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will notify registered users via their registered email address or through a prominent notice on the Plinko platform.

The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically so you are always aware of how your personal data is being handled. Your continued use of the Plinko platform after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team. We aim to respond to all privacy-related enquiries as quickly as possible.